Legal Protection for Laundry Service Consumers Against Losses Due to Business Negligence Case Study of Pasclean Laundry
DOI:
https://doi.org/10.56593/khuluqiyya.v8i2.239Keywords:
Consumer Protection, Legal Responsibility, Consumer LossAbstract
This research aims to analyze the legal protection for laundry service consumers against losses arising from the negligence of business operators, with a case study on Pasclean Laundry in Medan City. The increasing demand for laundry services in society drives the growth of entrepreneurs in this sector, but it also creates potential disputes between consumers and business operators, particularly related to damage, loss, or the exchange of consumers' belongings. The research method used is empirical juridical with a legislative approach and a case approach. Data were obtained thru literature study, field observation, and interviews with consumers and business operators. The research results show that legal protection for consumers is fundamentally regulated by legislation, particularly those governing consumer protection, based on the principle of fault liability. Forms of negligence found in practice at Pasclean Laundry include errors in the washing process, the use of inappropriate chemicals, loss of items, and delays in completion without clear information to consumers. Dispute resolution is generally conducted amicably, but the compensation provided is often not commensurate with the losses suffered by the consumers. This indicates that the bargaining position of consumers is still relatively weak, and there is a lack of understanding among business operators regarding their legal obligations. Therefore, it is necessary to increase legal awareness for both business operators and consumers, to establish clear agreements or operational standards, and to enhance supervision by local governments to ensure legal certainty, justice, and adequate protection for laundry service consumers.
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